FAQs

1. How long does delivery take?

Orders are prepared within 24–48 hours after payment confirmation.

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Delivery times may vary depending on the destination, customs procedures, and local courier operations.

2. How much does shipping cost?

We offer free shipping on orders over €30.
For orders below €30, standard shipping fees will be calculated and displayed at checkout.
All prices shown on our website include VAT unless otherwise stated.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking email containing your tracking number and tracking link.
This allows you to monitor the progress of your shipment in real time.

4. What payment methods do you accept?

Prozyentia supports secure payment methods including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay

All transactions are encrypted and securely processed through trusted payment providers.

5. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us immediately at contact@prozyentia.com.
Changes can only be made before an order has been shipped. Once dispatched, orders cannot be canceled, but may be returned according to our Return Policy.

6. What is your return policy?

We offer a 60-day satisfaction guarantee on eligible purchases. If you are not completely satisfied with your order, you may request a return within 60 days of delivery, subject to our Return Policy.

Returned items must be in their original condition and meet all applicable return requirements.

7. How do I start a return?

To initiate a return, contact us at contact@prozyentia.com and provide your order number along with the reason for the return.

Our team will provide detailed return instructions. Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

8. What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of the issue and send them to contact@prozyentia.com. We will arrange a replacement or issue a full refund where applicable.

9. Do you offer exchanges?

We currently do not offer direct exchanges.

If you require a different size, color, or product, please return the original item and place a new order.

10. Are Prozyentia products covered by warranty?

Yes. All eligible products include a 30-day quality assurance warranty covering manufacturing defects and issues identified upon delivery.

If you experience a qualifying issue, please contact our support team for assistance.

11. Do you ship outside the European Union?

We currently ship to selected international destinations.

If your country is not available during checkout, please contact us at contact@prozyentia.com and we will be happy to verify shipping availability.