Refund policy

Store: Prozyentia
Address: Via Guglielmo Marconi 42, 80014 Giugliano in Campania (NA), Italy
Email: contact@prozyentia.com
Phone: +39392623045
Full Name: Donatella Sanna

At Prozyentia, customer satisfaction is our highest priority. We are committed to providing high-quality products and ensuring a smooth and reliable shopping experience. If you are not completely satisfied with your order, we are here to help.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on all eligible purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To be eligible, items must meet our return conditions, and additional requirements may apply.

2. Conditions for Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging and all included accessories (if applicable).
  • A valid proof of purchase (order number or receipt) is required.

Returns that do not meet these conditions may not be accepted.

3. Return Process

To start a return, please contact our support team at contact@prozyentia.com with your order number and reason for return. Our team will provide you with the return instructions and return address.

Once your return is received and inspected, you will receive a confirmation email and your refund will be processed accordingly.

4. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and verified. Processing times may vary depending on your payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Kindly include clear photos of the issue, and we will arrange a replacement or full refund at no extra cost.

7. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable (such as personal care products, undergarments, or sealed items once opened). These will be clearly indicated on the product page when applicable.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account again.
  2. Contact your payment provider, as processing times may vary.
  3. If the issue persists, reach out to us at contact@prozyentia.com for assistance.

9. Free Returns

We may offer free returns on eligible orders. For non-eligible orders, return shipping costs may apply unless the item is defective or incorrect.

10. Customer Support

Our support team is available to assist you with any questions regarding returns, refunds, or products. You can contact us anytime at contact@prozyentia.com.