Shipping policy

Store: Prozyentia
Address: Via Guglielmo Marconi 42, 80014 Giugliano in Campania (NA), Italy
Email: contact@prozyentia.com
Phone: +39392623045
Full Name: Donatella Sanna

At Prozyentia, we are committed to providing a fast, secure, and reliable delivery experience. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Processing Time

All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a tracking link.

Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time and Delivery Areas

We currently ship to multiple international destinations using reliable courier services to ensure safe and timely delivery.

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Delivery times may vary slightly depending on the destination country and local courier operations.

3. Shipping Fees

Free Shipping on Orders Over €30: Orders above €30 qualify for free delivery.
For orders below €30, standard shipping fees will be calculated at checkout.

All prices displayed on our website include VAT unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information. You can track your shipment at any time using the provided link.

If you do not receive tracking details within 48 hours after shipping confirmation, please contact us at contact@prozyentia.com.

5. Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible so we can assist you. We will coordinate with the courier to resolve the issue promptly.

Prozyentia is not responsible for delays caused by incorrect address information, courier disruptions, customs procedures, or other unforeseen circumstances beyond our control.

6. Address Accuracy

Please ensure that your shipping details are accurate at checkout. We are not responsible for deliveries made to incorrect addresses provided by the customer.

If you notice an error after placing your order, please contact us immediately so we can attempt to update your details before dispatch.

7. Split Shipments

In some cases, items from the same order may be shipped separately due to stock availability or logistics. If this occurs, you will receive separate tracking details for each shipment.