Terms of service

Store: Prozyentia
Address: Via Guglielmo Marconi 42, 80014 Giugliano in Campania (NA), Italy
Email: contact@prozyentia.com
Phone: +39392623045
Full Name: Donatella Sanna

Welcome to Prozyentia. By accessing our website or making a purchase, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

1. Overview

This website is operated by Prozyentia. Throughout the site, the terms “we”, “us”, and “our” refer to Prozyentia. By accessing or purchasing from our website, you engage in our “Service” and agree to be bound by these Terms of Service, including all policies referenced herein.

2. Online Store Terms

By using this website, you confirm that you are of legal age in your country of residence or have obtained permission from a legal guardian. You agree not to use our products for any unlawful or unauthorized purposes and not to violate any applicable laws.

3. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment data is always encrypted during transmission and securely processed.

4. Products and Pricing

All prices are listed in euros (€) and may include VAT unless otherwise stated. We reserve the right to change or discontinue products, pricing, or promotions at any time without prior notice. Product images and descriptions are for illustrative purposes and may slightly vary due to lighting or display differences.

5. Orders and Payments

By placing an order, you confirm that all information provided is accurate and complete. Payments are securely processed via trusted third-party providers, and we do not store any payment details. We reserve the right to cancel or limit orders suspected of fraud, abuse, or unauthorized activity.

6. Shipping and Delivery

Processing time: Orders are processed within 24–48 hours after payment confirmation.
Delivery time:
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Shipping cost: Free shipping on orders over €30.

Once your order has been shipped, you will receive a confirmation email containing your tracking details.

7. Returns and Refunds

We offer a 60-day satisfaction guarantee on eligible purchases. If you are not fully satisfied with your order, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.

To qualify for a return, items must be in their original condition and meet all return requirements.

8. Accuracy of Information

We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content is completely free from errors or omissions.

9. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Prozyentia or its licensors and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Third-Party Services

We use third-party services such as payment processors and shipping providers. While we work with trusted partners, we are not responsible for their actions, delays, or service performance.

11. Limitation of Liability

To the fullest extent permitted by law, Prozyentia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the purchased product.